Frequently Asked Questions

📦 Delivery

• What days do you deliver? We deliver Sundays only, between 12:00 PM – 8:00 PM.

• Is there a delivery fee? Yes. A $10 flat delivery fee applies per order.

• Can I get next-day delivery? Next-day delivery is limited and not always available. Available for Saturday and Monday only.Orders must be placed before 3:00 PM the previous dayOrders placed after 3:00 PM for next day will be automatically canceled.

• Do you offer same-day delivery? No. We do not offer same-day delivery. All meals are prepared fresh and individually. The earliest delivery option is next day, when available.

• What areas do you deliver to?  We deliver to homes, workplaces, and gyms throughout the Washington Metropolitan Area, including: Washington, DC • Alexandria • Arlington • Prince George’s County • Anne Arundel County • Charles County • Baltimore County • Montgomery County

🕒 Scheduling & Changes

• Why did my delivery arrive later than my scheduled time? Delivery times are scheduled in 1-hour windows. Example: An 8:00 AM delivery may arrive anytime between 8:00 AM – 9:00 AM.

• Can I change my delivery date or time? Yes. Visit the Delivery Page to check availability. If your preferred slot is open, you may reschedule. If not, we recommend keeping your original appointment

❌ Cancellations & Refunds

How do I cancel my order?
Cancellations must be made at least 24 hours before delivery.

• 100% refund if canceled within the allowed window

• 75% refund for cancellations made after 24 hours

What is your refund policy?

• Full refund within 24 hours of delivery if you’re not satisfied
  (All meals must be returned)

• 50% refund for requests made 25–48 hours after delivery

• No refunds after 48 hours past delivery time

🥗 Meals & Storage

• How long do meals stay fresh? Meals stay fresh in the refrigerator for up to 1 week, depending on ingredients.

• Can I freeze the meals? Yes, meals can be frozen for up to 1 month.However, we recommend refrigeration for best taste and texture.

📍 Pick-Up & Custom Orders

• Can I pick up my meals instead of delivery? No, pick up is not offered at this time.

• I already have a meal plan. Can you customize meals for me? Absolutely.Please email us before placing your order with your meal plan details. You can also visit our Custom Meal Plan page for pricing on proteins, carbs, and vegetables. Items not listed on the site can be requested via email.

🎁 Promotions & Referrals

• Do you offer samples?
  We do not offer sample meals. However, we run monthly promotions so new customers can try our meals at a discount.

• Do you have a referral program? Yes! Refer a new client and receive $25 off your next order.

• The new client must mention your name when ordering or at delivery.

• You’ll receive a personalized coupon code

• Discount applies per referral, not continuously 

• My referral code isn’t working — what should I do?
  Referral codes are issued after referrals are verified.Eligible clients will receive their personalized code directly.

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